Among the major updates is Avaya Aura Contact Center, a multimedia work assignment application that ties voice, e-mail, Web chat, instant messaging and other tools using Session Initiation Protocol ...

The strategy being adopted for Avaya contact center is to build new features in modules that can be used by any of the existing solutions to add new functionality. Just as there have been a series of ...

The new platform allows tighter integration of the UC and contact center applications and can integrate real-time communications into a process flow. While Avaya telephony, unified communications and ...