As artificial intelligence (AI) systems have gained steam in 2023, so have business efforts to implement them into their day-to-day operations. Many companies are feeling pressure to adapt, as the ...

A bipartisan pair of lawmakers is pressing agencies for information on their implementation of a 2019 law to improve customer service. Reps. Gerry Connolly, D-Va., chairman of the House Oversight and ...

Small-business owners can maintain their customer bases and increase sales by creating proactive customer service plans to keep buyers happy. Just because you're not receiving complaints or returns ...

This white paper by Ovum is a business guide for customer service executives and managers who have already made the decision to deploy customer service in the cloud but need further insight into the ...

CHICAGO, March 17, 2025 /PRNewswire/ -- West Monroe, a global business and technology consulting firm, today announced it has joined the ServiceNow Consulting and Implementation Partner Program to ...

Businesses know that they need to stay relevant and top-of-mind with their customers, but as technology continues to evolve rapidly, they see a steep climb ahead of them. “Why bother to adopt the ...

Get free guidance and exclusive deals to grow your business with business.com+ Business News Daily provides resources, advice and product reviews to drive business growth. Our mission is to equip ...

Opinions expressed by Entrepreneur contributors are their own. In his book No B.S. Ruthless Management of People & Profits, business coach and consultant Dan S. Kennedy presents a straightforward ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Customer service representatives help businesses develop strong relationships with their clients and customers. Representatives answer customer questions, help resolve problems, process refunds and ...