"My question is about how to drive cultural change and build a culture of customer service excellence: I am now with a software company responsible for instilling the importance of customer service ...
A customer survey starts with the development of a questionnaire. Marketing research professionals will usually get input from other functional areas of the company, like brand and advertising, so ...
I hear a lot of great customer service questions in the course of the day. Here are two particularly interesting ones that have come up recently. Let me know yours. Q: I’m having trouble even finding ...
On Aug. 20, one of us at the Tribune Editorial Board had an annual checkup with a Northwestern Medicine physician. Love the staff, love the doc. All good. That is, until Aug. 24, when the needlessly ...
Opinions expressed by Entrepreneur contributors are their own. Customer service is entering a renaissance. Technology is completely redefining what it means to help your customer base, with use of ...
According to a study released Wednesday by STELLAService, customers hoping to get a customer service question answered via Twitter can really only rely on two companies to get back to them every time: ...
Not long ago, I was wandering through a used bookstore and happened upon an old article in a magazine from the 1950s about customer service. Treasure trove! (OK, so, you have your quirks and I have ...
If you're looking for a quick response to a customer service question, don't count on e-mail, according to a new study. Only a third of the companies surveyed by Jupiter Research bothered to ...
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