Chatbots have proven to be an extremely versatile tool. They're currently being used by a huge number of companies that operate within different industries. Not only this, these automated assistants ...

People are generally skeptical of customer service chatbots, and many outright despise them. In a recent Gartner survey, 64% of consumers said that they’d prefer companies didn’t use AI of any kind — ...

AI-powered customer service chatbots could be the always-on agents your team needs—fast, scalable, and smarter with every interaction. Customer expectations have shifted sharply toward instant, always ...

Chatbots provide a convenient first line of customer service, but there are times when users need more personalized assistance. While escalating complex issues to a higher tier can improve ...

The chatbot market is projected to drive a 23% market growth in the next five years, enhancing customer engagement and offering multilingual support. Automated chat services provide fast, ...

Customer experience is a top priority for businesses of size today. In a competitive market, keeping customers happy and engaged is crucial for success. Artificial intelligence (AI) and chatbots are ...

With AI-Powered Chatbots Coming to Customer Service, Are Mortgage Customers Ready? Artificial intelligence (AI) is here to stay. Three-fourths of business leaders say they are planning to escalate ...

Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks with Glenn Nethercutt, CTO at Genesys, about the rise of AI-powered ...

The CFPB is expected to initiate a rulemaking process that would require companies under its jurisdiction to let customers talk to a human by pressing a single button. The CFPB also has plans to issue ...

Every day, customers reach out to companies. They want to buy something, ask about an order, return a product or fix a payment issue. In the past, that usually meant talking to a real person on the ...

During the COVID-19 pandemic, Assemblymember Rick Chavez Zbur was helping his mom get medication, but what he thought would ...

While progressing into 2024, WhatsApp maintains its impressive expansion as the top messaging platform globally. Having close to three billion monthly active users, it has evolved from a basic ...