“Being heard is so close to being loved that for the average person, they are almost indistinguishable.” —David W. Augsburger On average, humans spend a considerable portion of their lives in ...

When I first became a manager, I was advised by a trusted mentor–“Above all else, make the time to listen to your staff.” Whether over a cup of coffee, a designated “open-door” policy, or whatever ...

Better relationships rarely hinge on the perfect speech. They are built in the quiet moments when one person feels genuinely heard by another. Learning to listen with that kind of presence is less ...

Good listening. In the past, I have put most of the responsibility on the listener to use reflection, curiosity and detachment from one's own agenda as tools for drawing out a speaker and ...

Forbes contributors publish independent expert analyses and insights. I write about relationships, personality, and everyday psychology. A new study published in the Journal of Positive Psychology ...

Life often teaches its most important lessons quietly. Recently, I found myself corrected not by another person but by my own reflection. The mind is quick to justify, to explain, to respond. Yet life ...

Veronica was a good listener by nature. Early on, she committed to making “listening” a key aspect of her leadership style. That’s one reason she was so beloved and trusted as a CEO. With Veronica as ...