At some point, calling your tech-savvy friends and relatives for help gets old. Or rather, they stop answering the phone, and you’re left on your own to figure out why your Wi-Fi doesn’t work.

AppDirect, a cloud-based marketplace featuring hundreds of software-as-a-service (SaaS) apps, has acquired Radialpoint, a cloud and technical support service provider for small businesses. Founded out ...

As we approach the Spring semester, it is important to us in IT Services that everyone knows where they can get the support they need. Before this year starts, we want to give you a refresher so if ...

Managing technology comes last on the to-do list for many small companies. You want to focus on front-end business while hardware and software magically work behind the scenes. Many mom-and-pop or ...

Outsourcing is not a new notion. Nevertheless, experts are still arguing about its positive and negative effect on businesses. Both devotees and critics of outsourcing are right. In cases when all the ...

Modern technology support services have to grapple with the paradox of digital transformation. On the one hand, automated response systems and chatbots do the work of help desks and call centers, ...