Brian Tuite is cofounder & CEO of Zenarate, a leader in developing top-performing customer-facing teams through AI Conversation Simulation. Customer care agent training is especially critical these ...

Even in the early days of computing, businesses were looking at computers as tools for setting up complex simulations. Some credit Keith Douglas Tocher for developing the first discrete-event ...

For a number of reasons, it’s critical that manufacturers step up to develop their own workforces, or risk being caught out in getting the staffing they need. There are any number of ways to do this, ...

The executive team at ElectriCom has worked on enhancing the company’s operator training program, making changes that bolstered one-on-one coaching, shortened learning curves, kept productivity high, ...

Driven by the need to objectively measure the progress of their verification efforts and the contributions of different verification techniques, IC designers have adopted coverage as a metric. However ...